Effective date: 8 July 2026
Welcome to WhatsOn. These terms are the agreement between you and us. We've kept them as readable as we can, but they're binding, so please read them. If anything's unclear, email support@getwhatson.app before you sign up.
WhatsOn (the "app", the "service") is operated by WhatsOnApp Ltd, a company registered in Scotland (company number SC895690), registered office 48 West George Street, Glasgow, Scotland, G2 1BP ("WhatsOn", "we", "us", "our"). By creating an account or using WhatsOn, you agree to these terms and to our Privacy Policy. If you don't agree, don't use the service.
You must be 18 or older to use WhatsOn. We enforce this with a date-of-birth check at sign-up. You sign in only through Apple or Google, and you're responsible for keeping that sign-in secure and for everything that happens under your account.
WhatsOn is a map of events. Some events are dropped as pins by other users; some come from third-party listing partners. We do not organise, run, verify, endorse, or guarantee any event on the map. We can't promise an event exists, that it will actually happen, that it will happen where or when a pin says, or that it will be anything like its description.
Treat everything on the map as a lead, not a promise. Use your own judgement, especially if a pin involves meeting people you don't know. Take the sensible precautions you'd take meeting any stranger — meet in public, tell someone where you're going, trust your instincts. WhatsOn is a tool for finding things happening near you; the decision to attend anything, and your safety when you do, is yours.
4.1 You own it. You keep ownership of everything you post — your profile, pins, comments, photos, and votes ("your content").
4.2 You give us a licence to show it. So that WhatsOn can work, you grant us a worldwide, non-exclusive, royalty-free licence to host, display, and distribute your content within the service, and to use a preview of it to promote WhatsOn (for example, a screenshot of the map in our marketing). This licence ends when you delete the content or your account, except for copies we must keep for legal or safety reasons and any previews already published.
4.3 Your promises about your content. By posting, you confirm that you have the rights to it, that it's accurate (a pin should describe a real event you're entitled to run — you're responsible for any venue permission, busking rules, or licences that event needs), and that it's lawful and doesn't break section 5.
When you use WhatsOn you agree not to:
We run an active moderation system, and this is exactly how it works:
6.1 Reporting. You can report a pin, profile, or comment under one of these categories: safety, harassment, spam or scam, fake event, or other. You can file one report per target — you can't pile multiple reports on the same thing.
6.2 Strikes and bans. When a report is upheld on review it counts as a strike. Three upheld reports and your account is banned. An upheld safety report is treated as the most serious breach and results in an immediate ban on its own.
6.3 Holds for unverified accounts. Certain keywords (for example, celebrity or major-venue names) place a pin from an unverified account on hold pending review before it goes public. Verified accounts aren't held this way.
6.4 Other tools. You can block another user, and blocked users can't interact with you.
6.5 Consequences for paid items. If your account is banned, pin credits or items you've already consumed are not refunded. Unused balances may be forfeited where the ban is for a serious breach (see section 7.5).
7.1 What virtual items are. Pin credits, Super Pins, and Monster Pins are a limited licence to use digital content and features inside WhatsOn. They are not money, not a stored-value balance, and not a financial product. You can't transfer them, sell them, or cash them out, and they have no value outside the app. They are consumed when used (for example, when a credit publishes a pin).
7.2 Beta note. During the beta, purchases and balances are simulated and carry no monetary value; they may also be adjusted or reset. When real payments go live they are handled through Apple In-App Purchase under Apple's terms as well as these.
7.3 Prices (indicative, may change). Pin-credit packs from £0.99 to £7.99; Monster Pins £19.99; "Get Verified" £1.99; Standard subscription £9.99/month or £94.99/year; Business subscription £19.99/month or £189.99/year. Subscriptions include monthly allowances that do not roll over — unused allowance each month is lost.
7.4 Cooling-off and immediate delivery. As a consumer you normally have a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Because digital content and virtual items are delivered to you immediately, when you buy one you ask us to supply it straight away and you acknowledge that you lose your 14-day right to cancel once delivery begins. Anything not yet delivered stays cancellable.
7.5 No refund on consumed items. Once a credit or item is consumed, it isn't refundable — including if your account is later banned.
7.6 Subscription renewal and cancellation. Subscriptions renew automatically until you cancel. Before you subscribe we'll show you the key terms clearly (price, billing period, what renews, and what the allowance is). We'll send renewal reminders and make cancelling straightforward, in line with UK consumer law including the incoming Digital Markets, Competition and Consumers Act subscription-contract rules. You cancel subscriptions through your Apple account, and cancellation stops the next renewal.
7.7 Refund route. For purchases made through Apple In-App Purchase, refunds are handled by Apple under Apple's refund process, without prejudice to your mandatory statutory rights.
If you've dropped a pin and your event isn't going ahead, cancel it honestly in the app. When you do, the pin turns grey so anyone who planned around it can see it's off. Cancelling this way does not refund the pin credit (the pin was published and did its job), but it also does not count as a strike against you — being honest is the good-citizen path, and we won't penalise it.
We may suspend or terminate your account if you break these terms, per the moderation rules in section 6. You can delete your own account at any time in the app, and deletion is permanent. If you think a moderation decision was wrong, you can appeal by emailing support@getwhatson.app, and we'll review it.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that can't be limited or excluded under UK law (including your non-excludable rights under the Consumer Rights Act 2015).
Subject to that, and to the extent the law allows: we provide WhatsOn "as is" and don't guarantee it will be uninterrupted or error-free; we are not liable for the acts, events, listings, or content of other users or third parties; and our total liability to you arising out of or in connection with the service is limited to the greater of £100 or the total amount you paid us in the 12 months before the claim arose. We're not liable for indirect or consequential loss. These limits are reasonable given the free/low-cost nature of the service, and are drafted to comply with the Unfair Contract Terms Act 1977 and the Consumer Rights Act 2015 — none of your mandatory statutory rights as a consumer are affected.
If your unlawful content or your breach of these terms causes a third-party claim against us, you agree to cover the reasonable losses and costs we incur as a result. This doesn't apply to matters we're responsible for.
Some events on the map are official listings supplied by third-party partners such as Ticketmaster and Skiddle, shown alongside community pins. Ticket purchases happen on the third party's own site under their terms — we don't organise, control, or guarantee those events, and listings can change or be cancelled by the organiser.
These terms and any dispute arising from them are governed by the law of Scotland, and the Scottish courts have jurisdiction (WhatsOn launches in Glasgow). If you're a consumer, this doesn't take away the protection of the mandatory laws of the part of the UK where you live, and you keep the right to bring proceedings there.
We may update these terms as the product evolves. If we make a meaningful change we'll update the effective date and, where the change is significant, tell you in the app. Continuing to use WhatsOn after a change takes effect means you accept the updated terms.
WhatsOnApp Ltd, a company registered in Scotland (company number SC895690), registered office 48 West George Street, Glasgow, Scotland, G2 1BP.
Email: support@getwhatson.app